SHIPPING / RETURNS

Last updated 02.04.2019. 


SHIPPING

Orders will ship out within 1 to 4 business days. We want to get your order to you as quickly as possible! If something unexpected happens with our timeline, we will contact you ASAP. 

Shipping prices for one copy of Laine Magazine and My Knitting Notes:

FINLAND

  • 6.00€ (shipment will be sent as a letter) / 7.00€ (shipment will be sent as a postal parcel)

EU

  • 18.00€ (DHL express, 1-2 business days, tracking number included)

  • 8.00€ (shipment will be sent as a economy letter, 8-10 business days, no tracking number included)

REST OF WORLD

  • 20,00€ (DHL express, 2-4 business days, tracking number included)

  • 10.00€ (shipment will be sent as economy letter, 10-15 business days, no tracking number included)

All delivery times are estimated. Please contact us at shop@lainemagazine.com if you need your order faster! We will find a suitable shipment option for you!

 

CANCELLATION / RETURNS

Notify us ASAP at shop@lainemagazine.com if you wish to cancel your order. All orders can be cancelled prior to fulfilment & shipment. Once your order is shipped, you will need to follow the instructions for returns. 

To return or exchange any items from your order, notify us within 14 days of your received delivery at shop@lainemagazine.com. Returned items must be in original condition, able to be re-sold. We will provide instructions for exchanges via email.

Return items to: 
Laine Publishing Oy
Pyynikintie 25 y 14
33230 Tampere
Finland

You are responsible for return shipping costs, and we cannot be held responsible for any shipments that do not make back to us!

As soon as we receive & inspect the returned items, we will refund the price of your order, including shipping, via the original method of payment.

Please Note: We are legally obligated to represent all international purchases as “merchandise” and with exact values. We do not mark items as “gifts” or declare a value lower than the price paid by the buyer. Other countries may charge customs fees. You may be subject to import duties and taxes, which are levied once the package reaches your country. Laine Magazine is not responsible for any additional charges for customs clearance. Customs policies vary widely from country to country, so please contact your local customs office for further information. Once packages leave Finland, they are the responsibility of your national postal service or courier company. We can provide customs numbers and package information upon request.